Returns Policy

It is your responsibility to check products immediately upon receipt to ensure that they are correct and free of damage. We do not offer exchanges at this time, only returns. In the event that you would like to exchange your item for another color or size, you must return your original order and place a new order.

Returned merchandise must be in its original condition and packaging, with all original tags attached. Any merchandise that has been worn, used, altered or damaged will not be accepted for a refund or replacement, and will be returned to you at your expense.

You are entitled to return your order within fourteen (14) days of delivery without any given reason and without any type of penalty. Returns that are requested between fifteen (15) and thirty (30) days of delivery can still be processed, but you will be responsible for all shipping costs associated with returning the merchandise to our warehouse. Returns requested more than thirty (30) days after delivery of your order will not be processed.

To begin the returns process, you must send a return request via email to support@vora.es or via post to Vora Lux S.L., C/Santander, 71, 08020 Barcelona. To ensure a smooth return, please provide the following information with your return request:

  • Order number:
  • Date of order:
  • Date of receipt:
  • Reason for return:
  • First + last name:
  • Address:
  • ID number:
  • Signature:
  • Date:

In the event that you meet our requirements for a return, you will be refunded all payments received with respect to your purchase, including delivery fees corresponding to the least expensive form of ordinary delivery offered, within fourteen (14) days of the date on which we receive your return request. Your refund will be processed to the original payment method unless another payment method is requested and agreed upon. Vora may withhold the refund until receipt of the product(s) at our warehouse, or until you have presented evidence of your return – whichever condition occurs first.

You must return the merchandise at your own expense to Vora Lux S.L., C/Santander, 71, 08020 Barcelona.

Voluntary Returns Guarantee

We provide the following voluntary returns guarantee:
Products purchased and delivered within the Spanish territory may be returned within thirty (30) days following delivery without any type of justification. If you are not fully satisfied with the merchandise and desire reimbursement or replacement of said product(s), Vora guarantees a refund of the amount paid for the product(s), or the delivery of one free replacement of each product purchased, once you have returned the merchandise.

If you return the merchandise within the aforementioned period of thirty (30) days but after the legal term of fourteen (14) days has elapsed, you must assume the cost for returning the product(s) – and Vora will only refund the amount you paid for the merchandise (excluding delivery fees).

No refund or replacement will be made unless the returned merchandise is in its original condition and packaging, with all original tags attached. Any merchandise that has been worn, used, altered or damaged will not be accepted for a refund or replacement, and will be returned to you at your expense.

Refund or replacement of products shall only be made after Vora ensures that the returned products meet the conditions required for return or replacement.

For more information, view and download our complete Terms and Conditions.